Terms & Conditions...
Note: Your car rental will be bound by the terms & conditions of the rental company supplying your vehicle
PLEASE NOTE FOR NON AIRPORT COLLECTION - ENTERPRISE OPERATE A FREE COLLECTION SERVICE - CONTACT THE BRANCH DIRECT ON THE NUMBER PROVIDED ABOVE WITH YOUR RESERVATION NUMBER PRIOR TO YOUR COLLECTION DATE AND THEY WILL ORGANISE THIS SERVICE FOR YOU
Rates include V.A.T., unlimited mileage and comprehensive insurance (both theft and collision) for one driver with an excess
The excess is :-
GB(£) 600.00 for groups mcmn, ecmn, ccmr, cdmr & idmr
GB(£) 750.00 for groups sdmr, ecan, ccar, cdar, idar, sdar, ivmr, fvmr & fvar
GB(£) 1000.00 for group pdar
An additional driver chargeable at GB(£) 5.00 per day up to a maximum of GB(£) 35.00 per rental for rentals up to and including the 31st March 2010. For rentals after that date the first additional driver is free, all further additional drivers are charged at GB(£) 5.00 per day up to a maximum of GB(£) 35.00 per rental.
The insurance excess can be voluntarily reduced at the Rental companies desk on arrival, rates vary and will be clarified at that time. Any charges agreed do not form a part of any agreed relationship with Worldwide Reservations and are non refundable by the rental company
Acceptable forms of payment
All major Credit and Debit cards (including Maestro Cards and Visa Electron) are accepted. On collection of the vehicle the rental charge, GB(£) 200.00 of the Insurance Excess and the fuel charge will be charged to your card. On acceptable return of the vehicle the Insurance Excess and Fuel (if applicable) will be credited. Payment is not accepted by either Cash or Cheque.
Age Requirements
Minimum rental age is 23 years for car groups mcmn & ecmn, it is 25 for all other groups apart from pdar for which it is 30. A young drivers surcharge applies for all drivers aged 23 & 24 of GB(£) 10.00 per day,there is no maximum charge.There is no upper age limit.
Fuel Policy
In the main vehicles are provided with a full tank of petrol and the client us given the option of purchasing the tank or returning the vehicle full. Occassionally the vehicle will be provided with a car that is not full, the client has the same option of wither buying the fuel remaining in the tank or returning the vehicle with the same amount of fuel as was present when the vehicle was collected.
Please be advised of the following information regarding Bio Diesel.
Bio diesel – Availability and Usage in Rental Vehicles
Recently some distributors (such as Morrison’s Super Market) have begun to sell a “B30 Bio diesel” product which is a 30%/70% blend, with a higher Methyl Ester content.
For all vehicles on Enterprise’s Fleet use of B30 bio diesel will invalidate the manufacturer’s warranty, and therefore any engine damage would become the financial responsibility of Enterprise and if traced such repair costs may be passed on to customers.
It is possible on some vehicles to trace via a vehicle’s engine management system or by scientific evaluation at what point such a fuel has been used.
Return Timimg Criteria
All vehicles must be returned within 30 minutes of the collection time or a further days rental will be charged
Cross Border Policy
No vehicles rented from Enterprise can be taken out of the UK Mainland, i.e. England, Scotland & Wales
Domestic One Way Rentals
All rentals where the vehicle is not returned to the same location as it is collected form will accrue a surcharge of GB(£) 10.00 per rental, regardless of the length of the rental.For reservations commencing from the 1st April 2010 onwards the charge increases to GB(£) 25.00.
Extension of Rentals
Should you need to retain the vehicle beyond the initial rental return date then PLEASE CONTACT OURSELVES NOT ENTERPRISE CAR RENTAL to advise
Licence Requirements
Drivers must have held a full national licence for at least 1 year. Visitors to the UK - All visitors to the UK must present a full valid license. Licences issued overseas must be clearly identifiable as a driving licence, otherwise an International Driving Licence will be required. A Passport must also be produced if not a UK resident.UK residents who hold the new photo card licence must also present the paper counterpart at the start of the rental. Endorsements are only shown on the paper counterpart so customers MUST produce both documents. Holders of the old style UK paper licence must also provide an additional form of photographic ID in the form of a Full Valid Passport, Armed Forces ID Card or a Police Warrant Card, no other form of identification will be accepted. UK residents that hold a non-EU licence may drive in the UK for up to 12 months from the time you become resident. After 12 months your overseas licence will be deemed illegal in the UK and it must be exchanged for the UK equivalent. UK residents that hold a non-UK EU licence, your License is valid until the age of 70 or for 3 years after becoming a UK resident – whichever is longest. A renter holding a non-UK licence must produce a full valid passport at time of rental. Holders of any licence that does not show the current address must also produce proof of current address in the form of a Current Credit Finance Agreement, Current Utilities Bill, or Current Bank Statement.
DVLA Check - £5.43 + tax (paid locally) - Customers are only charged this fee when they do not have their full driving licence
The acceptable scenario on points/disqualifications is :-
Any endorsements commencing UT - NOT ACCEPTABLE
Any endorsements commencing IN10 - NOT ACCEPTABLE
Any endorsements commencing DD/DR- ACCEPTABLE ONLY AFTER 5 YEARS FROM DATE OF THE OFFENCE
Endorsements CD40 / CD50 / CD60 / CD70 - ACCEPTABLE ONLY AFTER 5 YEARS FROM DATE OF THE OFFENCE
Any licence with two or more periods of disqualification - NOT ACCEPTABLE
Any other conviction with a period of disqualification of 6 months or more-ACCEPTABLE ONLY AFTER 5 YEARS
Any other conviction with a period of disqualification of LESS than 6 months -ACCEPTABLE
Any number of endorsements with no period of disqualification- ACCEPTABLE
Roadside Assistance
In case of breakdown or accidents, emergency telephone numbers can be found on the vehicle tax disc and key fob. Cover is provided through either the AA, RAC or other provider, dependent on the vehicle manufacturer. Customers should call the emergency number shown on their vehicle. Coverage is 24 hours a day, 7 days a week. Dependant on the circumstances, we reserve the right not to replace the vehicle.
Important information on Child seats
The introduction of new legislation on 18th September 2006 requires parents to ensure that all children 3 years and over must use a child restraints until they reach a height of 135cm (approximately 4ft 5ins). This new rule represents best practice to help keep children safe. Failure to comply with the regulations can incur a £30 fixed fine and three penalty points on your licence. There is no change to the law for children under 3 years, a correct child restraint must still be used.
Infant, Child and Booster seats are available at a cost of GB(£) 8.00 per day up to a maximum of GB(£) 56.00 per rental, and must be pre ordered at the point of reservation.
Customers will be required to fit the child seat themselves.
Congestion Charge
Enterprise Rent-A-Car vehicles are not exempt from congestion charges within central London. Everyone driving or parking a vehicle on public
roads in the congestion charging zone will have to pay a daily charge of £8.00 to the Transport for London group, or £10 if the charge is paid after
the charging day. This payment will allow you to enter, drive around and leave the congestion charging zone as many times as you wish that day.
Congestion Charging operates Monday through Friday from 7.00am to 6.30pm excluding public holidays.
There are no tollbooths or barriers around the Congestion Charging zone and no physical tickets or passes. Instead, the driver registers the vehicle
number plate on a database for all journeys within the charging zone.
The Congestion Charge can be paid beforehand, on the day of travel or the following charging day. It can also be paid for more than one day at a
time by, paying for a week, for a month or for a year in one transaction.
Advanced payments can make advanced payments either online at www.cclondon.com, by telephone on 0845 900 1234, by SMS text message from
your mobile phone, at self service machines, selected petrol stations, selected retail outlets, BT internet kiosks, or by post.
If a rental vehicles driven or parked on public roads, in the congestion charging zone during the hours of operation and do not pay the charge by
midnight the following charging day, Enterprise will be sent a Penalty Charge Notice by the Transport for London. This will ask Enterprise to supply
the name and address of the hirer of the vehicle when the contravention occurred.
PLEASE NOTE: The (PCN) Penalty Charge Notice WILL BE £100.00 As with parking penalties, this is reduced to £50 if payment is made within
14 days. Failure to pay the penalty charge within 28 days will result in the penalty being increased to £150.
Enterprise, by law MUST provide the required information to the Transport for London.
If Enterprise is asked to supply the renter’s details to the Transport for London, THERE WILL BE A CHARGE OF £25 for doing so. This is a standard
administration fee charged to all customers in these circumstances. For convenience, Enterprise will process the £25 charge on the renter’s
credit card if available. As a reminder, the signature on a rental contract gives full authorisation for applicable credit card charges to be processed
by Enterprise Rent-A-Car for all Traffic Violations incurred during the rental.
More information about congestion charging can be found by calling Transport for London on 0845 900 1234 or by visiting the web site at
www.cclondon.com
GPS
GPS units are available at a cost ofGB(£)£10.00 per day up to a maximum of GB(£) 100.00 per rental. A £150.00 deposit is required. GPS is available from all locations - email customerservices@wwideres.co.uk to arrange this once your reservation is confirmed, GPS units are not available for one way rentals.
Smoking Policy
A smoking ban applies to all vehicles on the Enterprise fleet. From this date customers will not be permitted to smoke in any National/Alamo vehicle. Fail to adhere to acknowledge the no smoking signs placed in the vehicles will be subject to a £50.00 fixed penalty notice